Purpose of this research is to investigate the effect of education on people's performance in ‎the pre-crisis phase; which is practical in terms of purpose and with a quantitative approach.The ‎scope of the current research is in the field of crisis and earthquake management in the 20th ‎district of Tehran.Data collection was in the form of library and field studies, and the research ‎tool was a questionnaire with 5 components and 22 items.validity of the questionnaire was ‎confirmed using the opinions of university professors and municipal crisis management personnel ‎and the fire department.The reliability of the questionnaire according to the research variables ‎and using Cronbach's alpha was obtained as 0.76, 0.79 and 0.86 respectively.The data analysis ‎tool was examined using the Kolmogorov-Smironov test, and after the variables were normal, the ‎structural equation model of the Lisrel 8.8 software was used to analyze the research hypotheses. ‎According to the findings of the research, the teaching tool variable was ranked first with an ‎average of 4.22, and the functional variable of role perception was ranked second with an average ‎of 3.65.In the examination of the normality of the main variables of the educational tool, with ‎‎0.518, the highest level of significance was assigned to it.Also, the findings of the practical ‎analysis showed that the highest correlation coefficient was obtained in the educational tool with a ‎value of 0.744.The results showed that education improves people's performance against ‎earthquakes.Also, the change of human reaction to earthquakes with the passage of time is a ‎confirmation of the necessity of every citizen's preparation against earthquakes and it makes it ‎clear that rational planning, prevention and education can prevent future regrets.‎