The requirement to reduce production from the source of urban waste is to increase the participation of citizens. The method of educating citizens should be comprehensive and have a high penetration rate at the level of society as well as be economical. Distance education methods as one of the citizenship education methods can be taken into consideration by municipalities to promote the culture of waste reduction. In this study, an attempt is made to select the most appropriate and efficient distance education method for the use of Tehran municipality. In this regard, Khan's conceptual model has been used along with the Fuzzy Analytical Hierarchy Process. In this study, 100 questionnaires of paired comparisons, which were randomly collected from the 16th district of Tehran municipality, were used. The results of the prioritization model show the use and development of mobile educational applications as the most preferred option. Based on the interviews conducted with the citizens of District 16 of Tehran municipality, the strengths and reasons for choosing this option have been explained. In order to compare different types of remote education methods, 25 criteria in 8 proposed categories were used in the form of Khan's conceptual model, which was able to integrate the concepts and basis of a standard and successful remote education system in the fuzzy decision model.